Monday, April 14, 2014

Overnight Slowdowns

As the weather yesterday worsened, many of our members retreated to their homes to watch Netflix or Hulu.

This brought our upstream link to its maximum capacity last night around 9 PM and it stayed their till a little after midnight.  Connections weren't being dropped, they just became slower than they normally are.

We have an outstanding order with our upstream provider to increase our upstream capacity, but unfortunately they can't get this order fulfilled before the KU and Haskell students leave on May 16.

The take-away from this is that the network is going to be slow from around 10:00 PM to Midnight until May 16.  During the summer we will be bringing new capacity online and will have plenty of excess capacity by the time the students return in August.

We appreciate your patience in this matter and will work hard to continue to communicate both our capabilities and our limitations so that our customers know what to expect.