Friday, June 28, 2013

Recent Intermittent Outages

We recently upgraded the firmware for both our tower sectors and our subscriber equipment.

The new firmware appears to have some bugs that affect stability and up-time.  This has caused several intermittent rate lockups and outages for both our business and residential customers.

The fault for this lies entirely with me.  I should have tested this upgrade more thoroughly before rolling it out network wide.

We are going to roll back upgrade overnight tonight at 1:30 AM.

My apologies for any inconvenience this may have caused.  Those of you who have been with us for a while know that this is a-typical of our operation.

Thursday, June 13, 2013

A Little Trouble

We are having some intermittent throughput problems at our tower site at 2100 Harper.  We are working to identify the cause of the problem and resolve it.

Customers in SE Lawrence can expect some brief outages as we chase the issue.