We recently upgraded the firmware for both our tower sectors and our subscriber equipment.
The new firmware appears to have some bugs that affect stability and up-time. This has caused several intermittent rate lockups and outages for both our business and residential customers.
The fault for this lies entirely with me. I should have tested this upgrade more thoroughly before rolling it out network wide.
We are going to roll back upgrade overnight tonight at 1:30 AM.
My apologies for any inconvenience this may have caused. Those of you who have been with us for a while know that this is a-typical of our operation.